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General Q & A
Product Information
Payment Information
Shipping Information
Warranty and Returns Policy
Q. How do I open my compact?
A. How To Open Your Great Hair Day Compact:
1. Hold the compact with one hand.
2. With your other hand, push down on the indented line to the left of the “Joan River
Beauty” logo with some force.
3. As you push down it will lift the other side of the compact to reveal your
Great Hair Day and mirror.
Q. If you wash your hair once a week, will the powder last?
A. Yes, but you may need to touch up some areas.
Q. If I wash my hair every day, can I use Great Hair Day?
A. Yes, but you will have to apply it after each shampooing.
Q. Will Great Hair Day cover small bald spots?
A. Yes it will cover bald spots and will mattify a shiny scalp.
Q. When I exercise will Great Hair Day come off?
A. No, it will not come off when you exercise because the cream-to-powder formula has been
designed to stay on the scalp.
Q. When I go to the salon should I ask the stylist to apply Great Hair Day?
A. Yes, however it is very easy to apply it yourself.
Q. I have no hair at all on my head can I use Great Hair Day?
A. No.
Q. Can I use Great Hair Day on bleached, colored or permed hair?
A. Yes. Great Hair Day is safe to use on bleached, colored and permed hair. The powder is
easy to apply and can be used on any hair style.
Q. Can I use Great Hair Day on covering up any gray hairs?
A. Yes, it’s great to use on touching up any gray areas.
Q. How do I apply Great Hair Day?
A. Use the pointed end of the brush to part the hair where you want a fuller look. Turn the
brush around and dab a generous amount of the powder onto your scalp. Be sure to start
at the back of your head and work your way to the front to acheive a natural look.
Q. Is Great Hair day ok to use for touching up my roots?
A. Yes, it works great for touching up roots and can extend the amount of time between
salon visits.
Q. How do I order Great Hair Day?
A. Ordering Great Hair Day is EASY!
1. Order Online at www.joanriversgreathairday.com: It’s Safe secure, and easy!
2. Order by phone: 973-287-5136
Q. How do I know it’s safe to use my credit card online?
A. All credit card information is secure. When our order form asks you to enter sensitive information (such as a credit card number) that information is protected with the best security and encryption technology in the industry.
Q. How long will it take to receive my Great hair Day and how will it ship?
A. Your Great Hair Day will deliver in approximately 3-4 weeks via Fed Ex/Smart Post. Please supply a valid e-mail address. You will receive an email from FedEx with your shipping confirmation and tracking number.
WARRANTY AND RETURNS POLICY
Q. Is my Great Hair Day covered by a warranty?
A. Yes, every Great Hair Day is covered by a manufacturers 60-Day Limited Warranty!
Q. Procedure for Warranty Repairs or Replacement ?
A. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $7.99 to cover return postage and handling to the following address:
Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492
Q. How do I go about returning my Great Hair Day?
A. If you should decide to return your order, we do require that you obtain a Return Authorization Number. This will assure that your return is handled in the most efficient manner. Simply contact our Returns Department at 973-287-5147 for your number.